Well Beyond Now ("we", "us") respects your privacy. This policy explains what personal information we collect through wellbeyondnow.com.au, how we use it, and who we share it with. It's written to be plain and specific about what this site actually does, not boilerplate.
What we collect and why
- Contact form: your name, email address, area of interest, and message, so we can reply to your enquiry.
- Chat widget: the messages you send are processed to generate a reply about our services, pricing and booking. Conversations are kept only in your browser for the length of your visit — we don't store a transcript on our own servers. If you use the "leave your email" option in the chat, that name/email/question is sent to us the same way as the contact form.
- Bookings: if you book a call or session, your name, email and appointment details are collected to schedule and confirm it.
- Purchases: if you buy an e-book or program, payment is handled entirely by Stripe — we never see or store your card details. Stripe shares with us that a payment was made, for whom, and for what.
- E-book access: after a purchase, we create a private access token for the title you bought and email the access link to the address used at checkout. We store the token, the Stripe Checkout Session reference and a one-way hash of your email so you can request the same link on another device. We do not store your raw email in the access database. The token may also be saved in your browser's local storage so you don't need to re-enter it on return visits.
- Basic technical data: our hosting and infrastructure providers (see below) automatically log standard technical information like IP address and browser type, as most websites do, for security and reliability purposes.
Who we share it with
We use a small number of specialist providers to run this site. Each only receives the information it needs to do its job:
- Stripe — payment processing
- Cal.com — appointment scheduling (syncs with our calendar)
- Web3Forms — delivers contact form and chat lead-capture submissions to our inbox by email
- Resend — sends purchase access and access-recovery emails
- Anthropic — processes chat messages to generate the chatbot's replies
- Cloudflare — hosts the backend that powers the chatbot and e-book access system
- GitHub Pages — hosts the website itself
- Google — if you arrive via a Google Ad, Google may record that the ad led to a conversion (e.g. an enquiry or purchase), using cookies. You can review or opt out of personalised advertising in your Google Ad Settings.
Some of these providers are based overseas (primarily the United States), so your information may be processed outside Australia as a normal part of using this site. We choose providers with strong security and privacy practices.
We don't sell your personal information to anyone.
Cookies & local storage
This site uses your browser's local storage to remember your current chat conversation and, if applicable, your e-book access token — this stays on your device and isn't shared with us directly. If Google Ads conversion tracking is active, Google may set its own cookies to measure ad performance.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@wellbeyondnow.com. We handle these requests in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Changes to this policy
We may update this policy from time to time as the site or our providers change. The date at the top of this page reflects the most recent update.
Contact us
Questions about this policy or your information? Email hello@wellbeyondnow.com or use our contact form.